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Engage NSW hackathon

The EngageNSW hackathon

Earlier this month I judged the EngageNSW Hackathon, an event hosted by ServiceNow with support from The NSW Government. The event was a fantastic example of private-public-partnership stimulating the development

The Centre for Civic Innovation

Why start The Centre for Civic Innovation?

I meet people from all walks of life when I'm managing engagements for governments. Most of them have different opinions. Still, all of them have one thing in common: they

engagement technologies spectrum by engage2 - engagetech

The EngageTech Spectrum – updated

The original EngageTech Spectrum developed in 2014 has now been updated. Download the 2020 version here. While drafting the Findings from the 2018 EngageTech Forums I decided that it was time

Better together - engagement and service

Better together – engagement and service

https://youtu.be/meSKiwcV2hs This presentation was given to the NSW Government's Customer Experience Community of Professionals session about engagement. The NSW Department of Finance, Services and Innovation asked me to facilitate and